Privacy Policy — SURE WATER SUPPLIERS PRIVATE LIMITED

Last updated: 25th October

SURE WATER SUPPLIERS PRIVATE LIMITED respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to that information when you visit our website, use our e-commerce services, place orders, or otherwise interact with us.

Company details
Business name: SURE WATER SUPPLIERS PRIVATE LIMITED
GSTIN: 27ABRCS1165R1ZE
Registered / Service address: SH-4 Agnel CHS Ltd, 1143 A, I.C. Colony, Eksar Village, Mandapeshwar, Borivali West, Mumbai, Maharashtra, India — 400103
Email: surewatersopl@gmail.com
Phone: +91 99865 47890

1. Scope & Acceptance

By visiting or using our website, ordering products, subscribing to services, or otherwise providing us information, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide personal information.

This policy covers personal data collected: via our website and online store, over the phone, by email, in person, and via third-party marketplaces where we sell.

2. Information We Collect

We collect information necessary to provide our products and services (water storage tanks, plumbing parts, pipes, treatment equipment, related supplies, and installation/after-sales services). Categories include:

A. Personal Identification Data

Name, company name (if applicable), job title
Postal/billing/shipping addresses
Email address and phone/mobile number
GSTIN / business registration details for B2B customers

B. Transaction & Order Data

Order details, product SKUs, quantities, prices, discounts
Payment details (payment confirmation, last 4 digits where applicable) — note: full card details are processed by third-party payment gateways and are not stored by us.
Delivery/shipping details and tracking information

C. Technical & Usage Data

IP address, browser type and version, device and operating system, referring pages, pages visited, time spent on pages, click/interaction data, and cookies data

D. Communications & Support Data

Records of correspondence (email, chat, phone calls) for order support, complaints, and after-sales service; feedback and reviews

E. Site & Marketing Data

Newsletter subscription preferences, marketing consent, analytics identifiers

F. Other

Photos or videos you provide related to a defect, installation, warranty claim, or support request

3. How & Why We Use Your Information

We use the collected information for legitimate business purposes, including but not limited to:

Order processing & fulfilment: process purchases, prepare invoices, schedule deliveries and installations, and manage returns/refunds.
Payment processing: to process and reconcile payments via secure third-party payment gateways.
Customer service & support: respond to inquiries, provide installation guidance, warranty service, and technical support.
Shipping & logistics: share delivery information with logistic partners to complete shipments.
Account management: create and manage user or business accounts, order histories, and billing.
Marketing & communications: send transactional messages (order confirmations, shipping updates) and marketing communications only where you have consented; you may opt out at any time.
Legal, tax & compliance: maintain records for GST, taxation, and regulatory compliance; disclose information where required by law.
Security & fraud prevention: detect and prevent fraudulent or unauthorized activities and secure our services.
Analytics & improvement: analyze site usage and customer behaviour to improve our website, product offerings, and services.
After-sales & warranty: handle warranty claims, maintenance schedules, installation records and performance audits.

4. Legal Basis (where applicable)

Although India currently does not have a single federal data protection law in effect, we process personal data on the basis of:

Consent (for marketing and optional services),
Contractual necessity (to process and deliver orders and services),
Legal obligation (taxation, audit, statutory requirements), and
Legitimate interests (security, fraud prevention, product improvement), balanced against your privacy rights.

5. Sharing & Disclosure

We do not sell your personal data. We may share personal information with:

Service providers necessary to operate our business (payment gateways, shipping/logistics partners, IT and hosting providers, CRM and accounting software vendors).
Third-party marketplaces and sales channels where you place orders (only what is necessary to complete the order).
Professional advisers and auditors when required.
Law enforcement or regulators to comply with legal obligations or government requests.
Acquirers / business transaction parties in connection with mergers, sales, or restructuring (with suitable protections).

All third parties are contractually required to use your data only for specified purposes and to protect it appropriately.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to provide and personalize our services, analyze traffic, and support advertising. These include:

Strictly necessary cookies: essential for site functionality (cart, login, checkout).
Performance/analytics cookies: to understand site usage and improve performance (e.g., Google Analytics).
Functional cookies: remember choices you make (language, region).
Marketing/advertising cookies: to deliver relevant ads (only with consent where required).

You may control cookies through your browser settings and opt-out of analytics/marketing via provided links, but disabling cookies may affect functionality.

7. Data Retention

We retain your personal information only as long as necessary for the purpose it was collected or to comply with legal and business requirements (e.g., statutory retention for tax and accounting, typically 7 years in India). After that, data is securely deleted or anonymized.

8. Security Measures

We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, secure hosting, and internal policies. While we strive to protect your data, no system is completely secure. If you suspect a security breach affecting your data, please contact us immediately.

9. Payment Processing

We use trusted third-party payment processors for online payments. These providers have their own privacy and security practices. We never store full card numbers or CVV on our systems. For payment queries, please contact the relevant payment processor or our support team.

10. International Transfers

If your data is processed, stored, or accessed outside India (for example our cloud hosting or analytics providers), we will ensure appropriate safeguards are in place (contractual protections and security controls) consistent with applicable law.

11. Children

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided information, please contact us so we can remove it.

12. Your Rights & Choices

Depending on applicable law, you may have rights such as:

Access: request a copy of personal data we hold about you.
Correction: request corrections to inaccurate or incomplete data.
Deletion: request deletion of data (subject to legal or contractual retention obligations).
Objection / Restriction: object to or request restriction of processing for certain purposes.
Portability: request a machine-readable copy where technically feasible.
Withdraw consent: withdraw marketing consent at any time.

To exercise rights, contact us at the details below. We will verify your identity before fulfilling requests and respond within a reasonable timeframe.

13. Order Cancellations, Returns & Refunds — Data Note

Processing returns, cancellations, and refunds require retention of order records (contact details, bank/transaction records). These records are retained for reconciliation, fraud prevention, and statutory compliance.

14. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

15. Grievance Officer / Contact for Privacy Concerns

If you have questions, concerns, requests, or complaints about your privacy, please contact our privacy/grievance officer:

Privacy Grievance Officer
SURE WATER SUPPLIERS PRIVATE LIMITED
Email: surewatersopl@gmail.com
Phone: +91 99865 47890
Address: SH-4 Agnel CHS Ltd, 1143 A, I.C. Colony, Eksar Village, Mandapeshwar, Borivali West, Mumbai, Maharashtra — 400103

We will acknowledge your complaint and aim to resolve it promptly.

16. Changes to this Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the revised policy on the website with an updated “Last updated” date. If changes are material, we will notify affected users via email or site notice.

17. Additional Notes for B2B Customers & Suppliers

If you are a business customer (B2B), distributor, or supplier, the same principles apply. We may process your company’s contact details, GSTIN, purchase orders, quotations, and performance details for contractual and accounting purposes.

18. How to Contact Us

For privacy questions or to exercise your rights, please contact:

SURE WATER SUPPLIERS PRIVATE LIMITED
SH-4 Agnel CHS Ltd, 1143 A, I.C. Colony, Eksar Village, Mandapeshwar, Borivali West, Mumbai, Maharashtra — 400103
Email: surewatersopl@gmail.com
Phone: +91 99865 47890